Remote Support Tool Download
Please choose your operating system below to download our support tool.
macOS
Recommended for all recent Macs. Open the installer and allow Screen Recording permissions if prompted.
Download for macOS (.pkg)
What happens next?
- Download the correct version for your system.
- Open the downloaded file and follow the installation steps.
- If macOS blocks the app, open System Settings → Privacy & Security and select “Open Anyway.”
- Allow any permissions requested (such as Screen Recording) if prompted.
- Follow the instructions from the technician.